Frequently asked questions
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
How can I contact the store?
Email support@uglystiik.shop or call 512-748-4124. Support availability is Weekdays 9 AM to 5 PM.